House rules and booking terms
Last updated August 2026
These are the terms every SkyHouse booking is made under. If anything here is unclear, ask us before you send a request.
Check-in and checkout
- Check-in time depends on the penthouse and the time slot you select.
- Checkout time depends on the penthouse and the time slot you select.
- Arriving earlier or leaving later than the booked slot is not possible. Book an additional slot if you need more time.
Payments
- If the booking is made no later than 7 days from the date of booking, payment must be made within 24 hours.
- If the booking is made later than 7 days from the booking date, payment must be made within 48 hours.
Cancellations
- Cancellations made up to 14 days before arrival receive a full refund.
- Cancellations made up to 7 days before the arrival date receive a 50% refund.
- Cancellations made less than 7 days before arrival are not refunded.
Rescheduling
- A booking date can be rescheduled up to 7 days before the date of the existing booking.
Maximum guests
- Rooftop Igloo: up to 10 guests.
- Cinema & Spa Penthouse: up to 14 guests.
- Skanste, Solaris and Zolitūde penthouses: up to 10 guests.
Visitors
- Only the guests included in your booking may enter the property. If someone else needs to join, tell us in advance so we can confirm the guest count.
Noise
- Disturbing the peace of other guests with loud or inappropriate behaviour is forbidden. If these rules are broken, staff may ask guests to leave the property or decide to contact the police.
- There must be no music or noise after 22:00.
Smoking
- SkyHouse penthouses are non-smoking indoors. Please do not smoke inside, out of respect for other guests.
- If smoke is detected in a room, a fee of €200 is charged for air purification and restoring the natural aroma.
- Smoking is allowed on the terrace.
Pets
- Pets are not allowed in SkyHouse penthouses.
Children
- Staying with children is possible and safe. Terrace railing heights meet the required standards.
- Supervising children remains the responsibility of the guests.
Pool and sauna safety
- Sauna whisks and essential oils may not be used — they soil the sauna and the stove.
- Terrace spa pools are heated and can be used in winter.
- Use the pool and sauna responsibly: no glass by the water, no diving, and never leave children unsupervised.
Terrace safety
- Terrace railing heights meet all required standards.
- Please do not sit or climb on railings, and keep loose items away from the edge on windy days.
Decorations
- Candles may not be lit on the premises without prior approval, and lit candles must not be left unattended.
- Flammable objects and substances may not be brought into or stored on the property.
- SkyHouse decoration packages are installed by our team before you arrive.
Cleaning
- Each experience is prepared and cleaned between bookings — standard cleaning is included in the price.
- Please leave the space in a reasonable state. Extraordinary cleaning after a booking may be charged separately, and we always agree the amount with you first.
Damage and lost property
- SkyHouse is not responsible for valuables left in the property.
- SkyHouse is not responsible for items left behind or forgotten by guests.
- Damage to the property or its equipment is compensated by the guest who made the booking, based on the repair or replacement cost.
Late departure
- Leaving later than the booked slot is not possible; an additional time slot must be booked instead.
- If you overstay, the next slot may be charged — message us on WhatsApp as early as possible if you need more time.
Property-specific restrictions
- Solaris Spa Penthouse: bookable until 27 September 2026. Sleeps 4 — a round double bed upstairs and a double sofa bed in the living room. No speakers are provided; you may bring your own as long as they do not disturb neighbours.
- Rooftop Igloo: standard rental from 1.5 hours; event packages from 3.5 hours.
Questions about any of this? Read the FAQ or contact us.